Return Policy

You have the right to cancel your online order within 14 days*, no questions asked! - we will refund 100% of your payment (excluding postal charges) *providing that the item bought is a standard item and has not been manufactured specifically to your order and you haven't signed any drawings. If you have signed a drawing and wish to return this item, we may accept it back for a partial refund deducting restocking charges, providing that the item is returned at the buyers expense and has been inspected by us and accepted.


The Buyer will inspect the Goods on delivery and sign an acceptance or delivery note endorsing thereon a full note of any shortage or damage. Such signature shall be conclusive evidence that the Goods are of the correct quantity and free from reasonably apparent defects and damage except as set out in such endorsement. If such note is not signed it will be deemed to have been signed without endorsement. Under no circumstances will a comment of “unchecked” be accepted as relief of this clause.

Any defect or damage which is not reasonably apparent on receipt shall be notified by the Buyer to Balcony Installations within three working days of receipt.